This policy explains what data Joyeuse collects, why we collect it, how long we keep it, and the choices you have. We try to keep collection to what the product actually needs to work, to bill you, and to protect the software from piracy and abuse. We do not sell your data.
Joyeuse ("we", "us") provides the Joyeuse software and the services that support it (account, licensing, downloads, diagnostics). For any privacy question, or to make a data request, contact us at [email protected].
The data controller is Joyeuse LLC, Ohio, USA.
When you create an account we collect your email address, a username, and a password (stored only as a salted one-way hash; we never see or store your actual password).
Card payments are processed by Stripe. We do not receive or store your full card number; Stripe handles that directly. We do retain a record of the transaction (amount, date, plan, the email used, and a Stripe reference) for accounting, support, and fraud/chargeback handling. See Stripe's privacy policy.
When you run the software and connect to our services we collect:
The software produces diagnostic logs and, if it crashes, a crash report. These are uploaded so we can find and fix problems.
Joyeuse is paid software with anti-piracy protections. If the software detects that someone is attempting to tamper with it, debug it, or defeat those protections, it records a security event. Depending on the severity, that event may include:
We send account and transactional emails (license delivery, password resets, email verification) through Resend. This requires sharing your email address with that provider for the purpose of delivering the message.
Our login uses a small number of strictly necessary cookies (a session/refresh token) so you stay signed in. These are required for the service to function and are not used for advertising or cross-site tracking.
Where data-protection law (such as the GDPR) applies, our legal bases are:
We keep data only as long as it is useful for the purpose it was collected for, or as the law requires. Indicative retention periods:
| Data | Retention |
|---|---|
| Account information | For the life of your account, then deleted or anonymized within a reasonable period after closure. |
| Transaction records | As required by tax/accounting law (typically up to 7 years). |
| Device identifier, login IP, security events | Up to 24 months. |
| Tamper evidence (screenshot, process snapshot) | Up to 12 months, then deleted. |
| Crash reports | Up to 90 days. |
| Diagnostic logs | Up to 90 days. |
We do not sell your personal data. We share data only with service providers who help us run the product, and only as needed:
We may also disclose data if required by law, or to protect our rights, our users, or the public.
Our services are hosted on cloud infrastructure that may process and store data in North America. Where data is transferred internationally, we rely on the safeguards offered by our providers (such as standard contractual clauses).
Depending on where you live, you may have the right to:
To exercise any of these, email [email protected]. We may need to verify your identity first. You also have the right to complain to your local data-protection authority.
We protect data in transit with encryption (HTTPS/TLS), store passwords only as salted hashes, encrypt sensitive uploads (crash reports and tamper evidence) before they leave your device, and restrict access to collected data to authorized staff. No system is perfectly secure, but we take reasonable measures appropriate to the sensitivity of the data.
Joyeuse is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a minor has provided us data, contact us and we will remove it.
We may update this policy as the product evolves. We will update the "last updated" date above, and for material changes we will make reasonable efforts to notify you (for example, by email or an in-app notice).
Questions or requests: [email protected], or our support page.